Job Description

Front Desk/Social Media Associate

Join our growing team at APDerm! APDerm has recently partnered with Medi Tresse, a growing medical practice specializing in the non-surgical treatment of loss. We help individuals of all ages experiencing hair loss restore their confidence and feel great about their appearance. We are seeking a compassionate, energetic, and highly motivated Front Desk/Social Media Associate to join our Wellesley location.

Duties/Responsibilities:

We are looking for an experienced, high-energy, patient focused individual that provides a truly unique and exceptional patient experience while also supporting our digital presence and marketing efforts. As the first person our patients interact with either on the phone or in person, your energy and presence will be warm and welcoming. This dual role combines front-office patient care with creative social media coordination, requiring someone who can seamlessly transition between patient interactions and content creation.

This person must have experience in high-end customer/patient service, possess strong communication skills, thrive when handling multiple tasks, and be willing to learn. You should also have a creative eye and comfort with social media platforms and content creation. Our office operates in a service oriented atmosphere where the entire team is dedicated to working together in the common goal of patient satisfaction. To excel in this role you will be attentive, patient, have emotional intelligence, attention to detail, and look at every interaction with the team and patients as an opportunity to make someone's day a little bit better.

Qualifications

Responsibilities:

• Front desk administrative duties to include: phone triage, patient check in/out, data entry into practice software.
• Assist with social media and marketing initiatives by capturing photo and video content in the office, supporting basic editing, and posting to practice social media channels with guidance from the marketing department.
• Assist in general office duties and other duties as required.

Qualifications:

• High school diploma or GED at minimum; college degree encouraged
• Exceptional customer service skills
• Excellent communication skills
• Some office and/or retail experience Preferred Experience: knowledge of aesthetic and/or medical terminology
• Familiarity with common social media platforms (Instagram, Facebook, LinkedIn, TikTok)
• Ability to follow brand guidelines and posting schedules

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